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What customers said after the visit
Rated 4.8 out of 5 across 62 customer reviews. 24 of them are printed below in full, one from every appliance line and every road we work, including the ones that are less than glowing.
How to read these
Each entry describes one visit: what had failed, what was measured, what was changed and how the call ended. They are printed as they were given to us, first name and last initial only, and nothing is trimmed to make a visit look tidier than it was. A wall of nothing but top marks would tell you nothing, and a bench that has never had a part arrive wrong or a second trip go out is a bench nobody has ever used. The figure beside this text is the average of all 62; the cards below are a cross-section of them, and the rest sit on the repair and road pages they belong to.
No figure appears in any of them. What a job costs belongs on the pricing page, where it can be held against the invoice, and what happens afterwards belongs on the warranty page. If one of these describes the fault on your own appliance, the page for that repair sets out how it gets diagnosed.
One visit from every line, and every road
The hood pulled properly on high and did nothing at all on the two lower speeds. He found the speed taps corroded at the blower connector rather than a dead motor, remade them, and the low setting works again.
Hester P.September 2026
The freezer column ran warm at the top and normal at the bottom. He read the evaporator with the load still in place, found the air baffle jammed part open by a stacked box, and set it right without selling us a part.
Ottoline F.September 2026
Water sat in the sump after every cycle. The drain check valve was the fault, and the first one that arrived was wrong for our serial. The second fitted and it drains clean now, though the wait was longer than I hoped.
Marcel T.August 2026
One oven of the range ran cool while the other held. He probed both cavities on the rack instead of trusting the panel, showed me the drift on paper, and replaced the sensor on the side that had wandered.
Sunniva K.August 2026
Steam cycles stopped part way through with the tank still full. The level sensor was fouled with scale rather than broken. He cleaned it, ran two full cycles to prove it, and told me how often to descale for our water.
Dashiell R.August 2026
The door stayed locked for two days after a self-clean. Rather than forcing it he wound the latch motor round on the bench connector and freed it undamaged, then replaced the thermal switch that had caused the hang.
Bartholomew L.August 2026
The hood still hummed away but had stopped clearing anything at all. Both baffles and the blower wheel were caked, and a damper flap in the duct was jammed shut. Cleaning and freeing that flap fixed it completely.
Augustin P.August 2026
The door had dropped far enough that the seal no longer met at the top and the cavity was losing heat. New hinges on both sides, and he checked the door shut square afterwards with the oven hot.
Isolde M.August 2026
Our column drifted into the low fifties while the freezer beside it held fine. He measured the evaporator fan draw, found it stalling as the motor warmed, and changed it. The cabinet was back down before he packed up.
Gideon F.August 2026
The descale reminder came back within a fortnight of descaling. He took the generator apart and there was a hard scale collar around the element that no cycle was ever going to shift. Cleaned by hand, gone since.
Thaddeus Y.August 2026
A front zone would boost and then fall back to nothing. He measured the outlet while the cooktop was drawing and found the circuit sagging whenever another large appliance started, which was not the cooktop at all.
Percival N.August 2026
Standing water sat in the bottom at the end of every cycle. He lifted the sump screen and drew out a shard of glass and a hair tie that had wrapped the impeller. No new part was needed and he said so plainly.
Hollis P.August 2026
Our double range had one oven working and one stone cold. He isolated a failed relay on the lower control rather than condemning the whole assembly, and he explained why the upper cavity was unaffected.
Orson T.August 2026
The display went dark after a storm although the cooktop above was unaffected. He found the low voltage supply on the oven board had gone and replaced that board only. Everything else in the stack was left alone.
Nkechi I.July 2026
The blower hummed without turning. He freed the wheel by hand, found the bearing dry and ordered the assembly. It took a few days to land, but the extraction runs quieter now than I remember it ever being.
Guinevere A.July 2026
The left induction zone kept dropping out about ten minutes into a boil. He pulled the drawer beneath and found the cooling fan packed with lint, so the board was shutting that zone down on its own temperature limit.
Marguerite D.July 2026
Reservoir emptied every time but almost no steam reached the cavity. The fill pump was running dry on a partly blocked line. He flushed it, then ran a full cycle with me watching so I could hear what normal sounds like.
Nadira S.July 2026
Glasses came out cloudy and I had assumed the machine was finished. He showed me that the spray arm bearing had worn and the upper arm was barely turning. One part, and the top rack washes properly again.
Amadou S.July 2026
Glassware came out with a chalky film that would not rinse off. He measured the incoming water hardness at my tap, adjusted the softener setting inside the machine and had me run one cycle to confirm before he left.
Adaeze O.July 2026
Frost kept rebuilding across the rear wall every few weeks. It was the defrost thermostat, not the board another company had wanted to sell us. He showed me the resistance reading on both before he touched anything.
Anneliese J.July 2026
Ice output had quietly halved. Instead of replacing the maker he checked the fill valve and the line, found the inlet screen packed solid, and cleared it. The bin filled overnight the way it used to.
Bronwyn E.July 2026
Roasting had become unpredictable, hot one week and cool the next. He logged the cavity against his own probe through a full cycle before touching a thing, then changed the sensor once the drift was on paper.
Cormac V.July 2026
The igniter work was done properly and the burner lights first time now. What I did not like was being told on the phone that the part was a common one, then waiting for a second visit because our serial takes another.
Leopold V.July 2026
The bake element only glowed at one end. He fitted a new element and the oven works, but he did knock the trim on the way out and had to come back with a replacement clip. Handled without argument, so no real complaint.
Estella G.June 2026
