Contact
How to reach us
Phone is fastest. Describe the appliance and the symptom, and we will tell you on the call whether it is something we can help with.
By phone
(904) 201-3304
We take calls Monday to Friday from 8am to 6pm and Saturday from 9am to 4pm. Closed Sunday. Calls left after hours are returned the next working morning.
A flat $129 covers the visit and the diagnosis. It is credited toward the repair when you approve the work. You get a written estimate before any part is ordered or any repair begins.
Hours
- Monday to Friday8:00am to 6:00pm
- Saturday9:00am to 4:00pm
- SundayClosed
Area
Warranty
Practical details
Questions we get on the phone
- What does the first visit cost?
- A flat $129 covers the trip and the diagnosis. If you approve the repair, that $129 comes off the total. You get a written estimate before any part is ordered.
- Do I find out the price before the work starts?
- Yes. Once the fault is identified we write the estimate down, part and labour separately, and wait for your decision. Nothing is ordered until you say so.
- What is covered after the repair?
- Ninety days on our labour and three hundred and sixty-five days on the parts we install. Keep the invoice; it carries the model and serial we worked from.
- Are the parts genuine?
- We order genuine OEM parts against the model and serial numbers on your appliance data plate, not a generic equivalent chosen by shape.
- Do you work on other appliance brands?
- No. We work on Thermador only. Keeping to one manufacturer is what lets us carry the right parts and know the quirks of each generation of a product line.
- Are you sent by the manufacturer?
- No. Orchard Row Kitchen Service is an independent repair company. We are not affiliated with, authorized by, or endorsed by Thermador or BSH Home Appliances.
- When can someone come out?
- We take work Monday to Friday from 8am to 6pm and Saturday from 9am to 4pm. Calls left outside those hours are returned the next working morning.
- Which parts of Jacksonville do you cover?
- Mandarin first, including Beauclerc, Loretto and the Mandarin Road riverfront, then the neighbouring 32257 and 32258 corridors and Julington Creek.
