About
One manufacturer, one neighbourhood
Orchard Row Kitchen Service is an independent repair company working out of Mandarin. We chose to service Thermador only, because depth beats breadth on built-in appliances.
Why one brand
Depth beats breadth on built-ins
A generalist has to be right about eight manufacturers' service logic, wiring conventions and parts catalogues. We only have to be right about one. That is the whole argument, and it shows up as fewer return visits and fewer parts ordered on a guess.
It also means we say no sometimes. If your appliance is a different make, we will tell you straight away rather than take the diagnostic fee.
What we can honestly claim
- EPA Section 608. Technicians hold EPA Section 608 certification for handling sealed refrigerant systems.
- Independent. We work for the homeowner, not for a manufacturer or a warranty administrator.
- Genuine OEM parts. Replacement parts are ordered to the model and serial on your appliance data plate.
Independence
Who we work for
We work for the person who pays the invoice, and for nobody else. The full independence statement is printed in the footer of every page, because it is the honest answer to a question homeowners reasonably ask. Being independent means the repair recommendation is ours, made with your appliance and your cabinetry in front of us.
Terms, in full
- Diagnostic$80 flat
- Credited to repairYes
- Labour warranty90 days
- Parts warranty365 days
- PartsOEM
The line we work to
Where the work stops
We work on the built-in appliances inside the kitchen and nothing else. The only duct we open is the one above the cooking surface, from the hood to the wall cap outside — the supply and return ducts that heat and cool the house are a different trade altogether and we are not in it. If the call is about a furnace, an air conditioner, an air handler or a vent in the ceiling, we will say so on the phone and send you elsewhere rather than book a visit.
A call from Mandarin about a Thermador appliance is ours. A call from Mandarin about the furnace, the air conditioning or a vent in the ceiling is not, and we would rather tell you that in thirty seconds on (904) 201-3304 than on your doorstep.
We service
- Built-in refrigeration
- Wall ovens and steam ovens
- Ranges and rangetops
- Cooktops and induction
- Ventilation hoods
- Dishwashers
- Warming drawers
- Built-in coffee machines
- Wine columns
We do not service
- Furnaces and central heating
- Air conditioners, air handlers and heat pumps
- Supply and return ducts, ceiling vents and registers
- Thermostats and whole-house humidity control
- Water heaters and house plumbing
