Legal
Privacy
Short version: this site sets no cookies and loads nothing from another domain; its visit recordings by PostHog are described below.
What this website collects
Very little. There is no advertising pixel, no cookie banner because there are no cookies, and no fonts or images loaded from a third-party domain. Every asset on this site is served from this site.
Our hosting provider keeps standard server logs, which include IP addresses and requested URLs, for security and abuse prevention. We do not read them for marketing.
Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.
Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.
What we collect when you call
When you contact Orchard Row Kitchen Service about a repair we take your name, address, phone number and a description of the appliance and the fault. We use that to schedule the visit, order correct parts and honour the warranty on the work. We keep the invoice record for as long as the warranty period and normal accounting requirements demand.
We do not sell that information, and we do not pass it to anyone except a parts supplier where a specific order requires it.
Asking us to delete it
Call (904) 201-3304 and ask. We will remove what we are not legally required to retain.
Changes
If this page changes materially, the change will appear here rather than in an email you did not ask for.
